Shipping & Returns

SHIPPING POLICY

Delivery Time = Processing Time + Shipping Time

Our estimated delivery dates are based on several factors, including the destination address.

Shipping fees are calculated based on package weight and destination. We are offering FREE DELIVERIES within Dar es Salaam. For all other cities and countries delivery rates shall be calculated on the checkout page, once the order is placed.

Our tracking functionalities will keep you informed at every stage from the moment your order is received, being processed, is dispatched and delivered.

RETURNS POLICY

In case, if you received a damaged product, it must be reported to us through Register email ID and sent it to via email at (tellusmore@lubejunction.com) upon delivery with an image of the damaged product along with the packaging pictures. The item should not be accepted. We have a strict no returns policy of any items that have been delivered and accepted by end user.

Guidelines for Returns & Replacement:

• 1. Product is damaged/defective.
• 2. Differ from the description on the website.
• 3. Wrong item delivered/Wrong Size/Wrong Quantity.

Steps to follow to Return a Product

• Customer needs to inform us through call/email immediately on receiving the order.
• Product should be unused.
• Invoice should be available.
• We will raise a request for Reverse pickup and try to arrange it from our end. Once the pickup is arranged our courier partner will collect the product within 2-3 business days.
• Customer needs to pack the product with Brand packing & paste the invoice on it.
• Customer will hand over the product to the courier boy.
• Once the pick-up is done, product will be sent to us by the courier partner.
• After receiving the product, quality check will be done over the product by our team which takes 2 days’ time.

• If product is found damage/defective by our team, we will try to arrange a replacement; however, it depends on the availability of the product.